Introduction
Kathleen Bardovi-Harlig and Rebecca Mahan-Taylor

Awareness

•  In the Mood: Introducing Pragmatic Awareness at Low Levels
   Edit H. Kontra
  
  
•  Politeness is More than “Please”
    Anne M. Howard
  
  
•  Speakers and Task Type: Increasing Awareness of Factors in Speech Act Production
    Sigrun Biesenbach-Lucas
  
  
•  Greetings with a Difference
    Ann Burke and Julie O’Sullivan
  
  
•  Spot the Problem!
    Melinda Edwards
  
  
•  Terms of Address
    Miyuki Takenoya
  
  
•  The Texas Airport Cookies: Pragmatic Variation from an Urban Legend
    Faridah Pawan and Daniel J. Reed

Conversational Management

•  Promoting Solidarity in Short Interactions
    Janet M. D. Higgins
  
  
•  Discourse Markers “Well” and “Oh”
    Kent Lee
  
  
•  Comment-Response Mingle
    Lynda Yates
  
  
•  “That’s Wrong!” Improving the Friendly Discussions of Controversial Issues
    Lewis Malamed
  
  
•  “Actually, the Deadline was Friday of Last Week, Not This Week...” Polite Ways of Correcting or Contradicting
    Olga Barsony
  
  
•  Making Contrasts in English
    Ann Wennerstorm
  
  
•  Listen Actively! You Can Keep that Conversation Going!
    Sara Gallow
  
  
•  Are You Listening? (Backchannel Behaviors)
    Anne Berry
  
  
•  Talking on a Second Channel Using Parentheticals
    Wayne B. Dickerson

Conversational Openings and Closings

•  Hello! I Must Be Going!
    Jennifer M. Herrin
  
  
•  How Are You, Auntie Elizabeth?
    Melinda Edwards
  
  
•  How Do You Say Goodbye?
    Olga Griswold
  
  
•  Telephone Conversation Openings
    Jean Wong

Requests

•  “Get to the Point, Will You Please?” Requesting the Main Point in the Classroom
    Yi Yuan
  
  
•  E-Mail Requests
    Thomas Mach and Shelly Ridder
  
  
•  What Do You Think? Requesting Responses from Professors
    Donald L. Weasenforth
  
  
•  The Pragmatics Action Maze
    Thomas Salsbury
  
  
•  Softening Short Requests
    Lynda Yates

Assorted Speech Acts

•  “Leave a Speech Act after the Beep:” Using the Telephone to Teach Pragmatics
    Douglas Demo
  
  
•  The Rules of the Queue
    Jane E. Hardy
  
  
•  Complaining Successfully: Negotiating Redress in Service Encounters
    Dudley Reynolds
  
  
•  Giving and Responding to Compliments
    Noriko Ishihara
  
  
•  Teaching Refusals in an EFL Setting
    Sachiko Kondo